Refund Policy

📝 Kamila Jewels – Refund Policy

If you would like assistance in returning an item, please email us at kamilajewelsonline@gmail.com.

Each of the entries into our warehouse goes through a strict quality control process. However, if something goes wrong, we are fully accountable to you under the following provisions:

  • Confirmation must be made within 48 hours after receipt of the package. Claims made after this time will not be accepted.

  • Send clear photos of the defective goods to our email.

  • All our products undergo quality checks before shipping.

  • Returned goods must be in original condition, unused, with brand tags, plastics, and complete packaging.

  • Returns apply only to defective items. We do not accept returns for reasons such as color differences, style mismatch, or size issues. Please check carefully before purchasing.

  • Defective goods will be replaced with the same model and color only. Replacement with another model is not possible unless the same item is out of stock.

  • No money-back policy: Returns are for replacement only. Shipping costs are borne by the buyer. Shipping charges will not be refunded.

  • Returns and exchanges will only be accepted if the product is damaged or if the wrong product has been shipped.

Refunds will be provided only in the following cases:

  • Packages lost in transit.

  • In case Kamila Jewellery mistakenly ships a wrong item.

No refunds will be provided in the following cases:

  • Incorrect or outdated delivery address.

  • Incorrect address format (including PO Box).

  • After 3 failed delivery attempts by our courier partners.

  • Package refused by recipient.

  • Size issues (please review our size guides carefully before purchase).

  • Products returned in a used condition.